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Hello, please follow these steps to troubleshoot the issue. First, please verify the following: Is the “Cloud Storage” toggle turned on? Please open the O - KAM Pro app, go to the home screen, tap the three dots in the top-right corner of the device list, select “Settings” > “Monitoring Features,” ...

Core Rule Your cloud storage subscription is permanently bound to the camera device you bought it for after purchase. It cannot be switched to other devices directly in the app. If You Need to Move the Plan to a New Camera If you want to transfer your active cloud storage plan to a different device, ...

Short Answer No, you cannot. Detailed Explanation Cloud recording and cloud playback services only work after you activate your cloud storage plan. Please refer to the core rules below: The camera will start uploading motion footage to cloud servers starting from your subscription activation time. ...

Hello, there are several ways to purchase the “Cloud Storage” service: Open the app's home page, go to the device list, tap the cloud-shaped icon, and select the plan that suits you to make a purchase. Open the O - KAM Pro app, go to the home page, tap the “Go to Upgrade” button under “Cloud Storage...

What It Is Dynamic cloud recording (also called motion-activated cloud recording) is an energy & storage-saving recording mode for security cameras: Recording and cloud upload start automatically once the camera detects motion within its view. Recording pauses immediately when no movement is ...

Root Cause This issue stems from two key factors: large video file size and unstable network speed. Alarm footage files take up substantial storage space. If your camera or iPhone has weak network signal, the video cannot finish uploading to the cloud server before the timeout limit. Result You Will ...

Step 1: Check Network Conditions Network instability is the top reason for lagging alarm alerts. Follow these two checks: Confirm your camera’s 4G signal strength displays 4 bars or higher. Low signal will drastically slow alarm data transmission. Make sure your phone’s Wi-Fi or cellular network ...

First, check to make sure your phone’s sound is turned on and the volume is turned up If you have an iPhone, there is a sound toggle on the side of the phone; please check to make sure it is turned on. Open the O - KAM Pro App and go to the home screen. Tap “Settings” in the bottom-right corner of ...

Open the app, select the camera, go to the system settings page, select [Monitoring Features], enable [Motion Detection], and set [White Light] to either “Flash” or “Fill Light.” Once these settings are configured, if someone passes in front of the camera lens, it will trigger an alarm and ...