1. Black and white lists have been set on the router (reset the router)
2. The Wi-Fi network of the router integrated with the optical modem has restrictions (An additional secondary router is required)
3. The device does not support 5G Wi-Fi, but 5G Wi-Fi is selected when connecting to the network. (Please select 2.4G Wi-Fi for network connection)
4. If none of the above situations apply, please contact the seller's customer service for assistance
1. Image appears red or purple (Settings Menu - Restart Device; if the problem still exists, please contact the seller's customer service)
2. Image appears white on the screen (APP Settings - Night Vision Mode - Anti-flicker Intensity - Off - Save)
1. Check the Wi-Fi network connected to the device.
2. Power off and restart both the device and the router.
3. This issue is caused by an unstable Wi-Fi signal when the device is too far from the router.
You should view the notification message within 2 hours in the "notification" interface to see the pushed pictures. The pictures will be saved locally on the phone. After 2 hours, the pictures may be lost from the server when viewing the notification.
Find the device on the homepage, click the notification at the bottom left of the device, then a pop-up window will appear, and click "Enable Now"
Notes:
1. To enable notification push, you should set notification permissions for P6SLite on your phone, and allow notification reception
2. Notification push will only be sent after setting the human detection alarm or motion detection alarm (generally enabled by default. If you manually disable it, you need to enable it yourself to use it normally)
3. If the notification push was normal before, but later found no notification push, you can try disabling and then re-enabling the notification push
1. Playback prompts that there is no recording data for today (1. If you have subscribed to the continuous recording package: you can try finding the device settings menu in the upper right corner on the homepage - swipe up, find firmware update, update the version, wait for about 10 minutes, and then check the playback to see if it is normal. If the problem still exists, please contact the seller's customer service for assistance
2. If you have subscribed event recording package (the camera will record only when the alarm is triggered):
1. You can try finding the device settings menu in the upper right corner on the homepage - swipe up, find firmware update, update the version, wait for about 10 minutes, and then check the playback to see if it is normal.
2. Open Settings - Alarm Management, check if human detection or motion detection is disabled; if so, you need to enable it. If there are no issues with the above settings, please contact the seller's customer service for assistance)
1. A TF card error is prompted during playback (you can try to find the settings menu in the upper right corner of the device on the homepage - swipe up and find firmware update (if there is a new version, there will be a red dot prompt. You can upgrade the firmware and see if the problem is solved. If not, please contact the seller's customer service for assistance))
2. A prompt of "No card inserted" appears during playback (you can power off the device, remove and insert the memory card again. If the issue still exists, please contact the seller's customer service for assistance)
3. A prompt of "No video data available today" appears during playback (1. Settings Menu - Recording and Storage - you have enabled alarm linkage recording, the device has not triggered an alarm or the alarm function is disabled, and the card status will be shown as idle)
4. Playback is intermittent (1. Settings Menu - Recording and Storage - If you have set alarm linkage recording, the camera will not record when the alarm is not triggered; if you need to record all day, you need to set continuous recording. 2. If you have set a continuous recording package but the recording is still intermittent, please contact the seller's customer service for assistance)
1. If a memory card is installed in the device, tap Local Playback to view the recordings stored on the memory card.
2. If no memory card is inserted or the memory card is abnormal, replace the memory card or activate a cloud storage subscription to ensure normal device operation.
1. Confirm whether the issue is caused by a power outage or equipment power failure. (If the device is powered on but does not rotate, please contact the merchant’s customer service for assistance.)
2. Check if there is available data traffic on the 4G SIM card. If the data balance is insufficient, recharge and try again.
3. For solar-powered 4G devices: Check for insufficient power. Refer to the charging port indicator status: steady green light means charging in progress; steady red light indicates normal device operation. If the indicator light is off, please contact the merchant’s customer service.
1. Confirm whether it is caused by a power outage (network outage) or power supply failure
2. Unplug and plug the power supply again. Check if the device is rotating (if not, please contact the seller's customer service for return to the factory for repair). If the device is rotating normally, you can reset the camera and reconnect it to the network
