[Alarm Functions] Why can't I see videos when I pull down or long-press a push notification on my iPhone?
2026/06/10
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Root Cause
This issue stems from two key factors: large video file size and unstable network speed.
- Alarm footage files take up substantial storage space.
- If your camera or iPhone has weak network signal, the video cannot finish uploading to the cloud server before the timeout limit.
Result You Will See
When the upload times out, only a static snapshot image will display in the notification preview instead of the full motion video.
