[Cloud Storage] What should I do if there are no “Cloud Replay” recordings after purchasing cloud storage?

Hello, please follow these steps to troubleshoot the issue. First, please verify the following:

1. Is the “Cloud Storage” toggle turned on?

   Please open the O - KAM Pro app, go to the home screen, tap the three dots in the top-right corner of the device list, select “Settings” > “Monitoring Features,” scroll down to the bottom, and locate the “Cloud Video Recording” toggle. Please confirm that it is turned on.

   

2. Unplug the camera and the router, wait 1 to 2 minutes, and then plug them back in.

3. Please verify that the camera’s “motion detection” feature is enabled,

   and that all alarm monitoring functions are active.

   

If you have tried all of the above steps and the video recordings are still not available in cloud storage, please contact “Online Customer Service” with your camera's UID for assistance.