[Related FAQs] What should I do if I can't add a 4G camera?
2026/06/09
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Troubleshooting Recommendations
Check your SIM card data balance and confirm the SIM is active for cellular internet. Power cycle the camera to re-detect the SIM card.
Factory reset the camera and redo the device adding process. Listen for the startup voice prompt: Network connection successful.
Scenario 1: No "Network connection successful" voice prompt on boot
This indicates a faulty SIM card state: your SIM may run out of data, malfunction, or fail to access cellular network. Please swap a new SIM card and test again.
Scenario 2: "Network connection successful" plays, but device still fails to add to App
This is usually caused by SIM routing failure that blocks server access:
- Try inserting another standard mobile data SIM card to reconfigure and add the camera.
- If the issue persists after switching SIM cards, there is a hardware fault with the camera’s cellular module or antenna. Please contact after-sales support for return repair and inspection.
