[Related FAQs] The Wi-Fi camera is showing as offline

If your camera shows as "offline" in the app, follow these steps to diagnose and fix the issue.

A weak Wi-Fi signal is the most common cause of offline cameras.

1. Place your phone at the camera’s installation location.
2. Check the Wi-Fi signal strength on your phone.

• Good: Keep the camera within 5 meters of the router for stable connection.
• Weak: Move the camera closer to the router, or move the router to a more central location.

If your internet or router is unstable, the camera will disconnect.

1. Connect your phone to the same Wi-Fi network as the camera.
2. Turn off mobile data on your phone, then open a browser to test if you can access the internet.

         ❌ No internet: Restart your router. If the issue persists, contact your internet service provider.

      3. After restarting the router, wait 2-3 minutes, then check if the camera comes back online.

If the signal and internet are fine, the issue may be with the camera itself.

      1. Check the power supply:

•  Ensure the camera is plugged in securely.
•  Try using a different power adapter with the same specifications (e.g., 5V/2A).

     2. Remove the TF/SD card:

• Power off the camera, remove the memory card, then power it back on.
• If the camera comes online, the memory card may be corrupted — try formatting or replacing it.

      3. Check the router’s connected devices list:

• Log in to your router’s admin page and check if the camera appears in the list of connected devices.
• If it doesn’t appear, the camera may have lost pairing — you’ll need to re-add it to the app.

If you’ve tried all the steps above and the camera is still offline:

1. Reset the camera to factory settings.
2. Follow the Bluetooth pairing guide to re-add the camera to the app.
3. If the problem continues, contact our support team for further assistance.