[Related FAQs] The app keeps showing “Connecting, please wait.” What should I do?

1. Check if the camera's SIM card has sufficient 4G data.
2. Check for signal interference in the camera's location. Check the signal strength indicated by the signal bars on the app's home screen. If the signal is below 3 bars, you will most likely be unable to view the video. Try moving your device to an area with a stronger signal.
3. Ensure the camera is properly powered and restart it.
4. Ensure that both the app and the camera are running the latest firmware versions.

How to update the app:

• For Android users: On the app’s home screen, tap “My Profile” > “About” > “Version Updates.” If a new version is available, tap “Update.”
• For iPhone users: Search for “O - KAM Pro” in the App Store to check for a new version.

How to Update the Firmware:

On the app’s home screen, tap “Settings” in the bottom-right corner of the camera, then select “Device Health” > “Firmware.” If a new version is available, tap “Update.”

You can also try:

• Close the app in the background, then reopen it; 2. Log out of your account, then log back in.

If our backend detects a connection but the app cannot generate an image, you can respond directly:

Our backend shows that a connection is available. Please log out of your account, log back in, and try reconnecting to see if that resolves the issue. Alternatively, ask the customer to check if they have the latest app version, update the app if necessary, then log out and log back in to try again.