[Other] How do I restore the camera to its factory settings or reset it?

Please locate the camera's reset button or reset hole (there is usually a reset button on the cable at the back of the device, or there may be a cover on the body of the device; open the cover to find the reset button inside).

If it is the reset button, press and hold it for five seconds, then release it. If you hear the camera play the full reset voice prompt, the reset was successful:

Voice announcement after resetting the 4G camera:

Restoring factory settings. The camera is restarting...

TF card detected:

• SIM card detected (Detection failed)
• Network connection established
• Please add the device using the app

Voice prompt after resetting the Wi-Fi camera:

Restoring factory settings. The camera is restarting...

TF card detected:

• Please use the app to configure the Wi-Fi settings

Wi-Fi setup via QR code:

• The camera will beep once
• Connecting to Wi-Fi. Please wait...
• Wi-Fi connection successful (If the connection fails, please check your Wi-Fi password and reconfigure)

If there is a reset hole, locate the reset pin inside the packaging, insert it into the reset hole, press and hold the reset button for five seconds, then release it. You will hear the camera emit a prompt saying “Please use the app to configure Wi-Fi” or a faint “click” sound, indicating that the reset was successful.